US Return Policy & Exchanges
We want to make sure SAACHI customers are completely satisfied! Unused items can be returned within 20 days after your orders been delivered for a full refund, unless otherwise noted.
3 Ways To Initiate Your Return:Or Click Here To Initiate Your Return Through Our Website
Please include your Order # and Name in the email to ensure the quickest and easiest return of your items.
56 Lafayette Ave.
Suite 210 c/o SAACHI
White Plains, NY 10603
For Damaged Items:
If the product was recieved damaged please email us as soon as possible and send us an image within your email of the damaged product to ensure a full refund. SAACHI's customer service team will take care of your concern within 1-3 business days.
You’re also welcome to use the shipping method of your choice instead of our pre-paid return labels. Please include the shipping label, information on why you are returning your item/s, and the product in it's original packaging.
United States Shipping & Payments
We offer free standard shipping on all US orders over $40 via USPS, UPS Mail Innovations and UPS.
- Standard Shipping - $10 (All orders under $40)
- Expedited Shipping - $20 (Available on All Orders / Please note customized orders will be expidited after they have been received in NY Warehouse
- All Orders Over $40 are automatically given Free Standard Shipping
- SAACHI sends all orders via USPS and UPS in the USA only.
Shipping & Processing Time
We process all orders from our NY warehouse from Monday through Friday. Orders with standard shipping are usually fulfilled within 1-3 business days unless otherwise stated. You will receive a tracking number via email.
The processing time for custom/handmade pieces will take longer. All customized shoes take 4-8 weeks as they are handmade in India. When they arrive in our NY warehouse they will be shipped directly to you.
56 Lafayette Ave
White Plains, White Plains 10603
United States of America
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To improve our website in order to better serve you.
To allow us to better service you in responding to your customer service requests.
To administer a contest, promotion, survey or other site feature.
To quickly process your transactions.
To ask for ratings and reviews of services or products
To follow up with them after correspondence (live chat, email or phone inquiries)
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Help remember and process the items in the shopping cart.
Understand and save user's preferences for future visits.
Keep track of advertisements.
Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some of the features that make your site experience more efficient may not function properly. It won't affect the user's experience that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We do not include or offer third-party products or services on our website.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
Remarketing with Google AdSense
Google Display Network Impression Reporting
Demographics and Interests Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Can change your personal information:
By emailing us
By calling us
By logging in to your account
By chatting with us or by sending us a support ticket
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
Send information, respond to inquiries, and/or other requests or questions
Process orders and to send information and updates pertaining to orders.
Send you additional information related to your product and/or service
Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
Not use false or misleading subjects or email addresses.
Identify the message as an advertisement in some reasonable way.
Include the physical address of our business or site headquarters.
Monitor third-party email marketing services for compliance, if one is used.
Honor opt-out/unsubscribe requests quickly.
Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
Please email email@example.com for any questions you may have! We are happy to help.
Frequently asked questions
If you have any additional questions please reach out to firstname.lastname@example.org and we will get back you within 1-2 business days.
We would love to hear from you and we are here to help! Please call us at (914) 220-8656 between 9am - 5pm EST on business days and we will get back to you with any questions or concerns.
Or email email@example.com and we will get back to you as soon as possible! We are also available on our facebook page and Instagram DM's.
For wholesale inquiries please contact: firstname.lastname@example.org
SAACHI ships orders from our New York warehouse on business days, (Monday through Friday). Orders placed with free standard shipping are usually shipped within 1-3 business days (M-F) of purchase, unless otherwise noted.
SAACHI's operation is located in White Plains, NY, a suburb of New York City. Here we handle all operations, including design, customer service, shipping and more.
SAACHI wants to make sure our customers are completely satisfied with their products. All non-customizable items are eligible for full refund within 20 days. For inquiries please reach out to email@example.com and provide your order number. Please allow 1-3 business days to receive a shipping label.
Customizable items are not available for returns.
All orders over $40 are automatically eligible for free standard shipping. At shipping page you can choose "FREE STANDARD SHIPPING".
Shopping on Desktop: Coupon and Gift Card Codes are located at the first step of the checkout process on the right hand side of the checkout screen.
Shopping on Mobile: Make sure the "Show Order Summary" tab is open and you can enter the gift card or discount code there.
Customized pieces are handcrafted in India and take from 4-8 weeks. If you are ordering a customized mule, we offer a variety of options to help create the perfect shoe for you. Customized shoes are non-refundable and non-returnable.