Frequently asked questions

If you have any additional questions please reach out to and we will get back you within 1-2 business days.

We would love to hear from you and we are here to help! Please call us at(914) 220-8656between 9am - 5pm EST on business days and we will get back to you with any questions or concerns.

Or emailcontactus@saachistyle.comand we will get back to you as soon as possible! We are also available on our facebook page and Instagram DM's.

For wholesale inquiries please contact:

SAACHI ships orders from our New York warehouse on business days, (Monday through Friday).  Orders placed with free standard shipping are usually shipped within 1-3 business days (M-F) of purchase, unless otherwise noted.

SAACHI's operation is located in White Plains, NY, a suburb of New York City.  Here we handle all operations, including design, customer service, shipping and more.  

SAACHI wants to make sure our customers are completely satisfied with their products.  All non-customizable items are eligible for full refund within 20 days.  For inquiries please reach out to  and provide your order number.  Please allow 1-3 business days to receive a shipping label.

All orders over $40 are automatically eligible for free standard shipping.  At shipping page you can choose "FREE STANDARD SHIPPING".

Shopping on Desktop:Coupon and Gift Card Codes are located at the first step of the checkout process on the right hand side of the checkout screen.

Shopping on Mobile:  Make sure the "Show Order Summary" tab is open and you can enter the gift card or discount code there. 

Customized pieces are handcrafted in India and take from 4-8 weeks.  If you are ordering a customized mule, we offer a variety of options to help create the perfect shoe for you.  Customized shoes are non-refundable and non-returnable.